Clinical Specialist I, CPT

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

• Provides technical clinical expertise and support of the sales process to colleagues, current customers and/or potential customers
• Works under general direction with clinical and sales teammates to identify and capitalize on sales opportunities
• Creates competency, comfort, and expertise with all Abbott Chronic Pain Therapies among physicians, support staff and customers within assigned geography
• Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s)
• Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers
• Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting
• Develops and maintains an in-depth knowledge of assigned accounts and customers to include competitor activity
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts
• Collects and studies information about new and existing products and monitors competitor sales, prices, and products
• Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices
• May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understating of all Abbott Chronic Pain Therapies product line
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
• Provides sales support, clinical in-services, training, and guidance to current or potential customers
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
• Performs other related duties and responsibilities, on occasion, as assigned

• Associates Degree or technical certification; preferred Bachelor’s Degree
• 1 - 2 years’ work experience, strong preference collaborating with patients in clinical setting
• The ability to communicate, understand and educate clinical data in the Chronic Pain Therapies space
• Strong clinical skills
• Excellent organizational, time management and prioritizing skills
• Excellent interpersonal verbal, written and presentation skills with ability to effectively communicate at multiple levels and to large groups within and outside the organization
• Capable of building strong working relationships with internal/external customers
• Capable of working unpredictable schedule that may occasionally change on short notice due to operating room schedule changes and or delays
• Accustomed to tight deadlines and managing multiple tasks
• Strong sense of urgency
• Ability to work in a highly matrixed and geographically diverse business environment
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment
• Ability to leverage and/or engage others to accomplish projects
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Multitasks, prioritizes, and meets deadlines in timely manner
• Capable of engaging customers in selling conversations as needed and as directed by Territory Manager
• Patient interaction experience within healthcare related environment (Physical Therapy, medical product sales, RN, LPN)
• Experience working in a broader enterprise/cross-division business unit model preferred
• 1-3 years’ experience with Abbott, or in similar spinal cord stimulation (SCS) setting or with another implantable medical device company

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit
• 401k matching
• Health insurance
• Flight privileges

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.